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Frequently Asked Questions

1. What is the delivery process?

 For information about the delivery process, please visit the Delivery of Artworks page.

2. How long does it take to deliver?

 Delivery times vary depending on the destination country:

   - Within Denmark: 3-4 business days.

   - Within Europe (outside Denmark): 1-2 weeks.

   - Hand-to-hand delivery is available within Syddanmark, Midtjylland, and Sjælland regions in Denmark, with an estimated delivery time of 3-4 business days.

 

3. What are the payment methods?

 The following payment methods are accepted:

   - PayPal

   - Bank transfer

   - MobilePay (only within Denmark)

   - Cash (only valid for hand-to-hand delivery in Denmark)

 

4. What is the return policy?

 Customers have the right to return the artwork within 14 days without stating a reason. Once the artwork is returned, the money will be refunded to the customer. Please note that the artwork must be shipped back in the same or a similar protective cardboard tube.

 

5. Can I see the artwork before buying?

 Absolutely! There are several options to view the artwork:

   - You are welcome to visit Odense, Denmark, and view the works in person.

   - We can arrange a short online video call via platforms like Instagram or Zoom.

   - Alternatively, I can prepare a brief 2-3 minute video about the selected work.

 

6. Can loose canvas be stretched on a wooden frame?

 Yes, loose canvas can be stretched on a wooden frame. My most recent works have white margins (5-6 cm) that can be used when stretching the canvas. However, please be aware that some of my earlier works don't have white margins, which may result in parts of the artwork being obscured when stretched.

 

7. Why do I paint only on loose canvas?

 A great question! The primary reason I prefer using loose canvas (not stretched canvas) is that I use a lot of acrylic markers, such as Posca or Molotov, which create thick lines. Some of these markers can produce lines as small as 1-3 mm in diameter. When applying force on stretched canvas (which I always do), it risks puncturing or loosening the canvas. Loose canvas allows me to work more freely and achieve the desired results without damaging the artwork.

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